FAQs
How do you screen potential tenants?
1
We use a thorough, consistent screening process that includes credit checks, background checks, employment and income verification, rental history, and personal references. Our goal is to place reliable, responsible tenants who will care for the property and pay on time. We never cut corners on screening.
How do you handle maintenance and repairs?
2
We take a proactive approach. We offer routine inspections, strategically scheduled to prevent larger issues. All repair requests are handled through a clear, centralized system. We offer professional maintenance services and in house renovation team. We also keep owners informed on any work that exceeds a pre-agreed threshold. Our priority is protecting the value of your property while keeping costs reasonable and quickly completing projects, saving you money in vacancies.
What are your management fees?
Our fee structure is straightforward and transparent. We charge a clear percentage of collected rent, with no hidden costs. Any additional services (leasing fees, project management for larger renovations, etc.) are outlined in advance so you always know what to expect.
3
What happens if a tenant stops paying rent?
4
We follow a clear, documented process that begins with prompt communication and reminders. If the issue continues, we move forward with the appropriate legal steps in accordance with local laws. Our goal is to resolve non-payment as efficiently as possible while protecting your interests and minimizing vacancy time.
How do you minimize vacancies?
We market properties professionally across the most popular platforms, respond quickly to inquiries, and conduct showings promptly. Strong tenant screening and good property condition help attract quality applicants faster. Our goal is to keep your property occupied by the right tenants with as little downtime as possible.
5
Do you handle lease renewals and rent increases?
6
Yes. As leases approach expiration, we evaluate market conditions, property condition, and the tenant’s payment history. We then recommend a renewal strategy (including any appropriate rent adjustment) and handle the paperwork once you approve the direction.
What if there’s an emergency at the property?
7
We maintain after-hours emergency response for issues that threaten the safety of the property or tenants (such as major water leaks, no heat in winter, or security concerns). Non-emergency items are handled during normal business hours to control costs.
How long is the management agreement, and can it be cancelled?
8
Our agreements are designed to be fair and flexible. Most are month-to-month or annual with clear termination terms. We prefer long-term partnerships built on performance, not lock-in contracts.